Shipping / Returns / Order Issues

U.S. Shipping

Items ordered and paid for will ship within 1–2 business days, unless otherwise noted in the description of the product. We ship using US Priority Mail. After leaving our facility, USPS typically delivers in 2–5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.  Please check your SPAM or TRASH for our emails. Gmail, Yahoo and other email accounts often put these types of emails in spam folders.


International Shipping

We ship most orders US Priority Mail Flat Rate service.  Priority mail can arrive in 7-10 days.  All packages must clear customs in your local country and then your package is handed to the local mail carrier in your country.  If your package seems to be taking longer call your local carrier and give them the tracking number so they can help you track it down.  Sometimes customs needs more information.  If Customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that International orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is totally out of our hands. 


Order Issues or Exchanges

If you have any problems with your order (not received, not what you were expecting, etc. ) PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.

Damages: If you receive a damaged item, contact us immediately.  Email:  fortitudehealth@gmail.com or call 973-396-8480 Monday-Friday 8am to 2pm EST. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.
 

Refund policy

OUR 60-DAY MONEY-BACK GUARANTEE

We absolutely guarantee satisfaction! If for any reason you are not satisfied, you may return the item within 60 days of delivery and tell us if you would like a replacement, an exchange or a refund. All returns are processed in two weeks. Return shipping costs are the customers responsibility.  We do not send return shipping labels.

Note: Shipping and handling is not refundable. We are not responsible for returns that get lost in the mail.

Should you ever receive a damaged or defective product, call our Customer Service dept. at 973-396-8480 or email FortitudeHealth@gmail.com.

Any items post marked after 60 days that are returned to us will not be refunded. In addition, these items will not be returned back to the customer but will be disposed of upon receipt.

Return Address:

Fortitude Health, 101 US Highway 46 Ste 122, Pine Brook, NJ 07058